Refund Policy

Effective Date: 15/04/2025
Business Name: Magnetic Hand Tool Store Australia Privacy Policy

At Magnetic Hand Tool Store Australia Privacy Policy, your satisfaction is important to us. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

1. Your Rights Under Australian Consumer Law

Under the ACL, you are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

2. Returns Due to Faulty, Damaged, or Incorrect Items

If your item is faulty, damaged, or not as described, please contact us using the online form within 30 days of receipt.

• Provide your order number and photos (if applicable) to help us assess the issue.
• If your claim is approved, we will offer you a refund, repair, or replacement at no additional cost, including return shipping.

3. Change of Mind Returns

If you wish to return an item for reasons other than a fault or failure to meet consumer guarantees:

• You may return eligible items within 30 days of receipt, provided they are unused, in original packaging, and with all original tags attached.
• Proof of purchase is required.
• Return shipping for change of mind is at your expense.
• Refunds for change of mind returns will be issued to your original payment method minus any associated credit card charges.

4. Non-Returnable Items (Change of Mind)

For the safety of our customers and to maintain product integrity, we do not accept change of mind returns for:

• Any magnetic hand safety tool that has been used or is not in its original, unopened packaging
• Custom-ordered or modified products
• Items damaged after delivery due to misuse or improper use

This does not affect your rights under Australian Consumer Law. If your item is faulty, damaged, or not as described, you are entitled to a refund, replacement, or repair as set out in this policy.

5. How to Initiate a Return

To start a return, please contact us using the Contact us Page online and one of the team will respond.

• We will provide you with return instructions and a return shipping label if applicable.
• Items sent back to us without an approved return will not be accepted.

6. Refunds & Exchanges

• Once your return is received and inspected, we will notify you of the outcome.
• Approved refunds will be processed to your original payment method.
• Please allow 3–10 business days for your bank or credit card company to process the refund.
• If you prefer an exchange for the same item (for example, if defective or wrong item sent), let us know when contacting us.

7. Contact & Complaints

For further questions or to make a complaint about our returns or refunds process, contact us for further assistance.